Privacy Policy

Last Updated: May 3, 2025

Protecht Exteriors LLC (“Protecht Exteriors,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, protect, and handle your information when you visit https://www.protechtext.com, submit a form, request services, or communicate with us via phone, email, or text message.

By using our website or providing your information, you consent to the practices described below.

1. Information We Collect

We collect information in the following ways:

A. Information You Voluntarily Provide

When you submit a contact form, request an estimate, call, text, or email us, we may collect:

Full name

Email address

Phone number

Property address

Service request details

Any additional information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may collect certain technical data, including:

IP address

Browser type

Device information

Pages visited

Time spent on site

Referral source

This data is collected through cookies and analytics technologies.

2. How We Use Your Information

We use collected information to:

Respond to inquiries

Provide estimates and services

Schedule appointments

Send service-related updates

Provide customer support

Communicate via phone, email, or SMS

Improve website functionality

Maintain internal records

Comply with legal obligations

We do not sell consumer information.
We do not share consumer information for marketing or promotional purposes.

3. SMS Communications & Twilio Compliance

Protecht Exteriors uses Twilio and its messaging partners to deliver SMS communications.

If you provide your phone number and consent to receive text messages, you may receive messages related to:

Appointment confirmations

Project updates

Estimate follow-ups

Customer service notifications

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying:

STOP – to cancel
HELP – for assistance

You may also contact us directly at 3133192660.

Required Compliance Statements

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing Policy

Protecht Exteriors does not sell, rent, trade, or distribute your personal information for marketing or lead generation purposes.

Limited information may be processed by service providers that support business operations, including:

Website hosting providers

CRM software

Payment processors

SMS delivery platforms (including Twilio and its carrier partners)

These providers are authorized only to perform services on our behalf and are required to protect your information.

5. Data Security Practices

We implement commercially reasonable safeguards to protect your information, including:

HTTPS encrypted website

Secure data transmission

Access controls

Firewall and server protection

Limited internal access to personal data

While we take reasonable steps to secure your data, no electronic transmission system is completely secure.

6. Cookies & Tracking Technologies

Our website may use cookies and tracking technologies such as:

Google Analytics

Google Ads tracking

Meta (Facebook) Pixel

These tools help us:

Analyze website traffic

Improve website performance

Measure marketing effectiveness

Cookies do not collect sensitive personal financial information.

You may disable cookies in your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

SMS opt-in records are retained for compliance documentation as required by carrier regulations.

8. Your Rights & Choices

You may:

Request access to your personal information

Request correction of inaccurate data

Request deletion of your information

Withdraw SMS consent at any time

To exercise your rights, contact:

📧 [email protected]
📞 3133192660

9. Children’s Privacy

Our services are not directed toward individuals under 13 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

11. Contact Information

Protecht Exteriors LLC
14850 Telegraph Ste C.

Flat Rock, Michigan
📧 [email protected]
📞 3133192660